ISEGA Forschungs- und Untersuchungsgesellschaft mbH
P.O. Box 100565
Telephone: +49 (0) 6021 4989-0
Fax: +49 (0) 6021 4989-30
Managing Director: Dr. Ralph Derra
Trade register Aschaffenburg HRB 3329
VAT: DE 132 089 400
Graphical and technical implementation
significa GmbH, Agentur für Werbung
Rhein-Main-Marketing®, Internet Solutions
General terms and conditions
All analysis, development, research, consulting and planning tasks carried out by ISEGA are subject to payment and are taken as individual orders which receive order numbers. The following terms of business are valid for each order. Collateral agreements, assents, divergent arrangements or other statements of our institute or our staff are only binding when put down in writing.
2. Execution of an Order
The contractual relations begin only after receipt of the order. The order is executed according to the targets set by the customer. ISEGA reserves the right to decide on the expense and the methods which are necessary for the execution of the order.
Extra expenses which could not be foreseen at receipt of the order are charged separately. Without preceding consultation, they may not exceed 20 % of the price indicated before.
If examinations are necessary for the processing of complex orders which are not performed by ISEGA, they decide on the placement with a suitable specialist laboratory.
Each order is considered to be completed with the test report.
3. Costs and Terms of Payment
All prices according to our valid service specifications or quotations are net prices to which the valid VAT has to be added.
Our invoices are payable without deductions within a fortnight after making out the invoice. If the period allowed for payment has expired, ISEGA is authorized to charge fines or default interests. If an invoice is paid in parts or if it is not settled at all, ISEGA is authorized to delete and destroy all data, documents and registrations connected with this invoice.
4. Responsibility and Liability
ISEGA accepts responsibility to carry out each order according to the generally acknowledged rules of technology according to the current state of technology.
The customer is liable for the transport of the samples to the institute according to the respective transportation prescriptions. In case the presented sample material involves special risks according to the Gefahrstoff-VO, the customer has to ensure appropriate labelling. Otherwise, the customer is liable for possible material damages or personal injuries caused by their sample material.
If an order cannot be carried out due to reasons out of ISEGA’s control (damages in transit, improper despatch, wrong designations of the samples, insufficient quantity of sample material), ISEGA is relieved from the execution of this order, but is authorized to account for the produced results according to the expenses involved, including return or disposal.
In case faults are noticed within 3 months and the order is objectively rectifiable, the customer’s right of warranty is restricted to the execution of the free and immediate rectification of the fault by ISEGA. If a rectification of the fault is not possible or if it is not executed promptly by ISEGA, ISEGA is obliged to refund or credit the invoice total. The right of a reduction for the customer comes into consideration if it is proved that the poorly executed order was fit for the customer`s purposes to a reduced extent only. A more far-reaching right to receive a damage compensation - including consequential damages - is restricted to cases where ISEGA has acted grossly negligent or wilful.
5. Time limits
The laboratory work of all orders is started within 3 - 10 days after receipt of the order or sample material within the realm of possibility. Excluded are orders within projects or analyses with a test schedule. In case of delays caused by force majeure or technical failures the customer has to grant ISEGA an appropriate extension. If no delivery is made within this time period, the customer can demand adequate deductions from the invoice.
ISEGA is obliged to keep secret the knowledge acquired in connection with an order and is bound not to disclose it to third parties with out permission. Exempt from this are surveillance bodies within the scope of accreditation/notification and authorities.
ISEGA’s staff is contractually bound to the appropriate secrecy clauses.
ISEGA compiles a written test report after execution of an order. The report only refers to the sample material submitted at the time of testing. The sample designation in the report is stated in accordance with the customer’s specifications and cannot be changed subsequently.
For the publication of results of our work and certificates as well as for the use for advertising purposes - even in parts - our written authorization is required.
Provided that the sample material was not used up completely for the tests, ISEGA keeps it for an adequate period of time. The usual storage period is 3 years. This period can be shortened for unstable sample material. Regardless of this the customers is responsible to keep the stipulated storage periods of reserve samples. After expiry of the storage period the sample material is destroyed without further notification.
9. Privacy agreement
In the event of a customer enquiry, the contact data required for processing will be stored in our EDP system. We do not disclose this data without consent from the customer.
Data provided by the customers remain with us until such point that the customer requests its deletion or revokes the consent to store it. Mandatory legal provisions - in particular storage periods - remain unaffected.
10. Place of Fulfillment
Place of fulfilment and legal domicile is Aschaffenburg if no other agreements are valid. If one fixing in these General Terms of Business is or becomes inoperative, this does not affect the validity of the other fixings. The respective ineffective clause has then to be replaced by a faithful effective one.